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What to do if Avoyd crashes?

juliette#enki - posted Wed, 01 Sep 2021, 12:23:10 UTC - edited Wed, 01 Sep 2021 14:26:12 UTC - permalink

If you encounter a crash when using Avoyd, i.e. Avoyd freezes or shut downs, you can try troubleshooting it by following those steps:

  • Download and install the latest version of Avoyd, and restart it.

If the crash still occurs:

  • Ensure you have the latest graphics card drivers installed and restart Avoyd.

If that doesn't help:

  • Delete the files imgui.ini and user.cfg (you will lose your configuration, if you need to preserve these make copies) from the directory ..\Users\<username>\Documents\Avoyd and restart Avoyd.

If none of those actions fix the problem:

Send us the AvoydLog.txt file (in directory ..\Users\<username>\Documents\Avoyd) by email to support@enkisoftware.com with the steps you followed to reach the crash. We'll get back to you as soon as possible.

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